Returns & Exchanges
At Paula Shoes, we want you to be completely satisfied with your purchase. If your new shoes aren't the perfect fit, you can return or exchange them within 14 days of receipt in their original condition.
Check Eligibility
Ensure the shoes are unworn, in their original packaging, and accompanied by the receipt or proof of purchase.
Contact Support
Email our customer service team with your order number to request a Return Authorization and receive the return shipping address.
Pack and Ship
Securely pack the items in their original box and send them back to our warehouse using a tracked shipping service of your choice.
Refund Processing
Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing